Decision Logic
- Traditional
- Fixed if/then branches configured up front.
- Agentic
- Context-aware planning that selects next actions dynamically.
Agentic automation combines workflow automation with AI decision-making. It handles changing inputs, chooses next steps, and continuously improves based on outcomes.
TL;DR
Scores inbound leads, gathers missing data, and routes to the right rep with rationale.
Reconciles deal status across CRM, billing, and support tools while handling mismatches.
Flags policy risks, explains confidence, and sends only high-risk cases to humans.
Handles repetitive account questions and escalates edge scenarios with full context.
Phase 01
Launch with one workflow that has clear SLAs and measurable business outcomes.
Phase 02
Track prompts, tool calls, confidence, and failure reasons in a single trace.
Phase 03
Review failures, tighten policies, and retrain decision prompts every sprint.
Build a pilot around one revenue-critical workflow and use measured evaluation to scale safely.